Development and validation of a questionnaire to assess patient satisfaction with digital consultations among individuals with type 2 diabetes
Main Article Content
Keywords
Type 2 Diabetes, Telehealth, Patient Satisfaction, Surveys and Questionnaires
Abstract
Introduction: Digital Consultation was implemented at the Mexican Social Security Institute (IMSS) as a strategy to improve remote medical care. This service has been extended to the care of patients with diabetes. It is characterized by interviewing the patient remotely without the possibility of performing a physical examination, which could impact their satisfaction with the medical care received. However, there is no validated instrument to assess satisfaction with this modality.
Objective: To develop and validate a questionnaire to assess the satisfaction of patients with type 2 diabetes with the Digital Consultation program.
Materials and Methods: A validation study was conducted. One hundred participants diagnosed with type 2 diabetes who received care through the Digital Consultation at Family Medicine Unit No. 30 of IMSS were recruited. An initial 20-item questionnaire with Likert-type responses was designed. Reliability was assessed using Cronbach's alpha coefficient, and structural validity through exploratory and confirmatory factor analysis.
Results: The questionnaire proved to be reliable (Cronbach's alpha = 0.95). Exploratory factor analysis identified a unidimensional structure. Confirmatory validation supported the proposed theoretical model.
Conclusions: The questionnaire is valid and reliable for assessing patient satisfaction with digital consultation for diabetes care at IMSS. Its application may contribute to improving the quality of the service.
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